Castle Rock Medical Center: FAQs 2018-03-24T11:15:01+00:00

Castle Rock Medical Center: FAQs Founders Family Medical Center and Urgent Care

Question:
How can I use the patient portal?

Answer:
Access to the portal is easy and a convenience we provide to be able to communicate best with you. Once you provide our office with your email address, you will be sent an invitation to the portal. Click on the link in the email and follow the steps to get you set up!


Question:
Can I see the portal of my family members?

Answer:
Yes! However, we will need to set you up in our system as a family, and have the same email address for all of you. The rest of the process remains the same. Make sure to use the same password for all family members. If you do not wish your family members to see your account, notify us and we will set it up individually. Every family member will need a separate email in this case. Remember, if your child is 18 or older, we will need their permission for you to access their medical information.


Question:
Can I walk in for a physical?

Answer:
Most physicals need to be by appointment. However, there are times when we offer walk in availability for sports clearance physicals for your child. Call ahead for availability.


Question:
What can I walk in for?

Answer:
Walk-ins & call-ins are for injuries and acute illness. These are issues that have been going on for a few days and are not chronic in nature. Our staff can help you determine if your concerns are appropriate for walk-in. If not, we ask that you schedule an appointment, as the complexity of your case may take longer than the allotted time for a walk-in.


Question:
Can I make an appointment for after 5pm or on weekends?

Answer:
Generally, our hours after 5pm and on weekends are reserved for our Urgent Care. You can walk-in for your acute illness or injury during these times.


Question:
Why are some people who arrived after me, being brought back first?

Answer:
We are a family medicine office as well as urgent care. We have appointments as well as walk-ins. Walk-in & call-in clients are seen on a first come, first served basis – with the exception of an emergency. Patients arriving after you who are being called back first, likely have appointments or are being seen for lab draw. Our walk-in & call-in patients will be taken back in order of arrival & schedule.


Question:
Why are some wait times longer than others?

Answer:
Our office maintains an urgent care schedule throughout our open hours. Wait times will vary depending on the number of patients waiting to be seen, as well as the complexity of their condition.


Question:
Your hours state that you are open to a certain time, will I be seen if I walk-in before your posted closing time?

Answer:
Unlike an emergency room, our urgent care operates by scheduling patients in urgent care appointment slots. In high patient volume times, our schedule will fill, and we will stop accepting patients prior to close. We are happy to assist you in finding an appointment the next day, or directing you to another treatment facility if you need care the same day.


Question:
Can I walk in for a lab draw?

Answer:
Yes, but we do recommend an appointment. Patients with appointments for labs, and patients being seen by our providers who need labs drawn, will be taken first. You will likely have a longer wait if you choose to walk-in.


Question:
If I’m not a patient in your practice, can I still have labs drawn at your lab?

Answer:
Yes, if you have a lab requisition for LabCorp. LabCorp employs our lab technician. As such he/she cannot draw labs if you are not our patient or if you have lab orders for a different lab. If you are not an established patient with us, you will not be able to schedule an appointment for a lab draw and will likely experience a longer wait time.


Question:
I don’t have insurance. Can I be seen?

Answer:
Yes. We offer a self-pay discount if you pay in full at the time of service, and in certain cases, we can offer a 3 month payment plan. A valid credit/debit card is REQUIRED to set up a payment plan.


Question:
I paid in full for my office visit. Why am I getting a bill?

Answer:
If the bill is from our office, it may be an error on our part. Please give us a call so we can evaluate the charge. If you received a lab bill it is because lab services bill separately from our office for their services. Lab billing is not included in your office visit.


Question:
How much will it cost to be seen?

Answer:
Our office visits start at $99 and go up from there, depending on the complexity of what you are being seen for. In-house lab testing, x-rays, etc. are additional.