Castle Rock Medical Center: FAQs 2016-11-25T12:22:44+00:00

Castle Rock Medical Center: FAQs

Question:
Your hours state that you are open to a certain time, so why am I not guaranteed to be seen if I walk-in before your posted closing time?

Answer:
Unlike an emergency room, our urgent care operates by scheduling patients in urgent care appointment slots. In high patient volume times, our schedule will fill, and we will stop accepting patients prior to close. We are happy to assist you in finding an appointment the next day, or directing you to another treatment facility.


Question:
How do I get on the patient portal?

Answer:
To have access to the portal, you must provide the office with an email address. You are then sent an invitation to the portal. You would then click on the link in the email, and follow the steps to get you all set up.


Question:
Can I see the portal of my family members?

Answer:
Yes. However, we would need to set you up in our system as a family, and have the same email address for all of you. The rest of the process is still the same, just make sure to use the same password for all. If you don’t want your family members to see your account, then we can set it up individually, but we would need separate emails for all of you. If the member is 18 or older, we will need their permission for you to access their medical information.


Question:
Can I walk in for a physical?

Answer:
Not generally. Most physicals need to be an appointment. However, there are times when we offer walk in availability for sports clearance physicals for your child. Call ahead for availability.


Question:
What can I walk in for?

Answer:
Walk-ins are for acute illness ( issues that have been going on for 30 days or LESS) and injuries. If your symptoms have lasted longer than 30 days, we ask that you schedule an appointment, as the complexity of your case, may take longer than the allotted time for a walk-in.


Question:
Can I make an appointment for after 5pm or on weekends?

Answer:
Not generally. Our hours after 5pm and our hours on weekends are reserved for our Urgent Care. You can walk-in for your acute illness or injury.


Question:
Why are people who arrived after me, being seen first?

Answer:
Since we are a family medicine office as well as an urgent care, we have appointments as well as walk-ins. We take our walk-in clients on a first come, first served basis- with the exception of an emergency. The patients arriving later, but being called back first, probably have appointments. Our walk-in patients will be taken back in order of arrival.


Question:
Why are wait times sometimes longer than others?

Answer:
Our office maintains an urgent care schedule throughout our open hours. Wait times vary depending on the number of patients waiting to be seen for walk-in, as well as what they need to be seen for. Some issues can be seen more quickly than others, and more complicated cases increase wait times.


Question:
Can I walk in for a lab draw?

Answer:
Yes, but we do recommend an appointment. Patients with appointments for labs, and patients being seen by our providers who need labs drawn, get priority over walk-in labs. You may be in for a wait if you choose to walk-in, rather than make an appointment.


Question:
If I’m not a patient in your practice, can I still have labs drawn at your lab?

Answer:
Yes, if you have a lab requisition for LabCorp. Our technician works for LabCorp, and cannot draw labs if you are not our patient or if you have lab orders for a different lab.

If you are not our patient, you cannot schedule an appointment though, so you could be in for a long wait.


Question:
I don’t have insurance. Can I be seen?

Answer:
Yes. We offer a self-pay discount if you pay in full at the time of service, and in some cases, we can offer a 3 month payment plan. A valid credit/debit card is REQUIRED to set up a payment plan.


Question:
I paid in full for my office visit. Why am I getting a bill?

Answer:
If the bill is from our office, it may be an error on our part. Please give us a call so we can evaluate and fix it. If you received a bill from an outside lab, they bill separately from us for their services. That billing is not included in your office visit.


Question:
How much will it cost to be seen?

Answer:
Our office visits start at $99 and go up from there, depending on the complexity of what you are being seen for. In-house testing, x-rays, etc. are extra.