Castle Rock Medical Center: FAQs Founders Family Medical Center and Urgent Care

Question: What is Founders Family Medical center doing to protect me and my family during the COVID 19 pandemic?

Answer:  We screen all patients for symptoms and risk of exposure to COVID 19.  We provide telehealth audio-visual appointments for those who are ill and we perform parking lot testing and limited examination as warranted and determined by our physicians and providers.   For patients who do not have telehealth technology access during the national emergency, we are able to offer phone appointments under select circumstances.  Masks and social distancing are required in our clinic.  All surfaces and common use area are cleaned on a routine basis and all precautions are taken to minimize the risk of COVID for our patients, staff and providers.  We are successful in currently continuing to provide routine and preventive services in our facility and will limit or or become fully remote as warranted by fluctuating COVID 19 cases in the community.

Question:  How do I know when to seek testing or medical care if I suspect I’ve contracted COVID-19 or have come into close contact with someone who has COVID-19?

Answer:  Call our office and we will assist you in knowing if you need testing or care.  You can also utilize this helpful tool – the Coronavirus Self-Checker provided by the Center for Disease Control (CDC) at https://www.cdc.gov/coronavirus/2019-ncov/symptoms-testing/coronavirus-self-checker.html

Question:  I need help with other resources, how can I find local community agencies or organizations?

Answer:   211 Colorado is an excellent online resource: https://www.211colorado.org.   You can also reach them by dialing “211”.  It provides individuals and families in need with a shortcut to health and human service agency phone numbers.  By simply dialing 211, those in need of assistance can be referred, and sometimes connected, to appropriate agencies and community organizations.  You can also utilize https://www.findhelp.org to find food assistance, help paying bills, and other free or reduced cost programs, including new programs for the COVID 19 pandemic.

Question:  How can I use the patient portal?

Answer:  Access to the portal is easy and a convenience we provide to be able to communicate best with you. Once you provide our office with your email address, you will be sent an invitation to the portal. Click on the link in the email and follow the steps to get you set up!


Question:  Can I see the portal of my family members?

Answer:  Yes! However, we will need to set you up in our system as a family, and have the same email address for all of you. The rest of the process remains the same. Make sure to use the same password for all family members. If you do not wish your family members to see your account, notify us and we will set it up individually. Every family member will need a separate email in this case. Remember, if your child is 18 or older, we will need their permission for you to access their medical information.


Question:  Can I walk in for a physical?

Answer:  Most physicals need to be by appointment. However, there are times when we offer same day availability for sports clearance physicals for your child. Call ahead for availability.


Question:  What can I walk in for?

Answer:  Walk-ins & call-ins are for injuries and acute illness.  These are issues that have been going on for a few days and are not chronic in nature.  Our staff can help you determine if your concerns are appropriate for walk-in. If not, we ask that you schedule an appointment, as the complexity of your case may take longer than the allotted time for a walk-in.  Due to the COVID pandemic, we ask that you call to schedule, so that we may ensure your safety as well as those in the clinic and to provide the appropriate appointment type for you.


Question:  Can I make an appointment for after 5 pm or on weekends?

Answer:  Generally, our hours after 5 pm and on weekends are reserved for our Urgent Care. You can walk-in for your acute illness or injury during these times.


Question:  Why are some people who arrived after me, being brought back first?

Answer:  We are a family medicine office as well as urgent care. We have appointments as well as walk-ins. Walk-in & call-in clients are seen on a first come, first served basis – with the exception of an emergency. Patients arriving after you who are being called back first, likely have appointments or are being seen for lab draw. Our walk-in & call-in patients will be taken back in order of arrival & schedule.


Question:  Why are some wait times longer than others?

Answer:  Our office maintains an urgent care schedule throughout our open hours. Wait times will vary depending on the number of patients waiting to be seen, as well as the complexity of their condition.


Question:  Your hours state that you are open to a certain time, will I be seen if I walk-in before your posted closing time?

Answer:  Unlike an emergency room, our urgent care operates by scheduling patients in urgent care appointment slots. In high patient volume times, our schedule will fill, and we will stop accepting patients prior to close. We are happy to assist you in finding an appointment the next day, or directing you to another treatment facility if you need care the same day.


Question:  Can I walk in for a lab draw?

Answer:  Yes, but we do recommend an appointment. Patients with appointments for labs, and patients being seen by our providers who need labs drawn, will be taken first. You will likely have a longer wait if you choose to walk-in.


Question:  If I’m not a patient in your practice, can I still have labs drawn at your lab?

Answer:  Yes, if you have a lab requisition for LabCorp. LabCorp employs our lab technician. As such he/she cannot draw labs if you are not our patient or if you have lab orders for a different lab. If you are not an established patient with us, you will not be able to schedule an appointment for a lab draw and will likely experience a longer wait time.


Question:  I don’t have insurance. Can I be seen?

Answer:  Yes. We offer a self-pay discount if you pay in full at the time of service, and in certain cases, we can offer a 3 month payment plan. A valid credit/debit card is REQUIRED to set up a payment plan.


Question:  I paid in full for my office visit. Why am I getting a bill?

Answer:  If the bill is from our office, it may be an error on our part. Please give us a call so we can evaluate the charge. If you received a lab bill it is because lab services bill separately from our office for their services. Lab billing is not included in your office visit.


Question:  How much will it cost to be seen?

Answer:  Our office visits start at $99 and go up from there, depending on the complexity of what you are being seen for. In-house lab testing, x-rays, etc. are additional.